Customer Service Representative (SAR GraPARI) - Sibolga

Join Infomedia Nusantara as a Customer Service Representative (SAR GraPARI) in Sibolga, Sumatera Utara. This is a fantastic opportunity to be part of a dynamic team dedicated to providing exceptional customer support and driving sales excellence. In this role, you will handle customer inquiries, resolve issues, and ensure a seamless experience for our clients. With a competitive salary of IDR 4,000,000 - 6,000,000 per month, this position offers growth and development opportunities within a reputable company.

Infomedia Nusantara is a leading provider of media solutions, committed to delivering high-quality services to our clients. As a SAR GraPARI, you will be the first point of contact for our customers, utilizing tools like CRM systems and ticketing software to manage interactions efficiently. This role is ideal for individuals with a passion for customer service and a desire to excel in a sales-driven environment.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide timely, accurate responses
• Resolve customer issues and complaints professionally and efficiently
• Utilize CRM systems and ticketing software to manage customer interactions
• Assist in sales activities by promoting products and services to customers
• Monitor customer satisfaction and provide feedback to improve services
• Maintain accurate records of customer interactions and data
• Collaborate with the sales team to drive customer retention and acquisition
• Participate in training and development programs to enhance skills and knowledge

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field
• Proven track record of excellent customer service skills
• Strong communication and interpersonal skills
• Familiarity with CRM systems and ticketing software is a plus
• Ability to work well under pressure and meet tight deadlines
• Bachelor's degree in Business Administration, Communication, or a related field
• Fluency in Indonesian and English is required
• Willingness to travel for business purposes

🛠️ Keahlian

Lowongan Terkait